!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd"> Streamline Training & Documentation: Services Science, Management and Engineering

Monday, September 10, 2007

Services Science, Management and Engineering

For several years now, IBM has been promoting the idea of developing a discipline of services sciences, management and engineering (SSME) which would
bring together ongoing work in computer science, operations research, industrial engineering, business strategy, management sciences, social and cognitive sciences, and legal sciences to develop the skills required in a services-led economy.
You can get an idea of the substance of SSME by browsing through the course modules IBM has posted here.

The goal of this, and any, training in SSME is to help people
  • think in a disciplined way about how to optimize delivery of business services


  • use suitable tools and processes effectively in arriving at optimized systems and solutions
Along with a course overview, IBM's SSME course consists of seven modules:
  1. Welcome and Introduction to SSME


  2. What are Services?


  3. Service Systems (with a case study)


  4. Considerations for the Management of Services


  5. Productivity and Innovation - the productivity paradox


  6. Introduction to Methods


  7. SSME Challenges, Frameworks and Call for Participation (with two case studies)
For each module, slides summarizing the content are provided. For all the modules except #4, there are also content notes.


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posted by Karen Nelson @ 11:01 PM