David Packard's Eleven Simple Rules
In trolling to learn more about "The HP Way," I came upon these rules for getting along with others that David Packard first presented at HP's second annual management conference, held in Sonoma CA in 1958.
- Think first of the other fellow.
- Build up the other person's sense of importance.
- Respect the other man's personality rights.
- Give sincere appreciation.
- Eliminate the negative.1
- Avoid openly trying to reform people.2
- Try to understand the other person.
- Check first impressions. [my personal favorite]
- Take care with the little details.3
- Develop genuine interest in people.
- Keep it up.
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1 "Criticism seldom does what its user intends, for it invariably causes resentment. The tiniest bit of disapproval can sometimes cause a resentment which will rankle — to your disadvantage — for years."
2 "Every man knows he is imperfect, but he doesn't want someone else trying to correct his faults. If you want to improve a person, help him to embrace a higher working goal — a standard, an ideal — and he will do his own "making over" far more effectively than you can do it for him." (I need to check into Packard's views on coaching.)
3 "Watch your smile, your tone of voice, how you use your eyes, the way you greet people, the use of nicknames and remembering faces, names and dates. Little things add polish to your skill in dealing with people. Constantly, deliberately think of them until they become a natural part of your personality."
Labels: Organizational culture, Respect
posted by Karen Nelson @ 11:11 PM
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